Shipping policy

SHIPPING POLICY

Last Updated: [03/03/2026]

At Remenal, we're committed to getting your PulseBlade to you as quickly and reliably as possible. Below you'll find everything you need to know about our shipping process.

🌍 FREE WORLDWIDE SHIPPING

We offer free shipping on all orders, regardless of your location. No minimum purchase required. No hidden fees at checkout.

📦 STANDARD ORDERS (In-Stock Items)

Processing Time

Orders are processed and shipped within 1-3 business days after your purchase is confirmed. This includes order verification, quality checking, packaging, and dispatch.

Delivery Time

Once shipped, standard delivery takes 5-12 business days depending on your location.

Delivery estimates by region:

  • 🇺🇸 United States: 5-10 business days
  • 🇪🇺 Europe: 7-12 business days
  • 🇨🇦 Canada: 7-12 business days
  • 🌏 Rest of World: 8-12 business days

Note: These are estimates and may vary due to factors beyond our control, such as customs clearance, postal delays, or high-volume shipping periods.

🚀 PRE-ORDER SHIPPING

How Pre-Orders Work

When you place a pre-order, you're securing a spot in an upcoming batch. Your order will ship on the specific batch date shown at checkout.

Pre-Order Ship Dates

  • The ship date for your pre-order is clearly displayed on the product page, in your cart, at checkout, and in your order confirmation email
  • Pre-orders ship on the batch date, not before
  • Delivery takes 5-12 business days after the ship date, depending on your location

Pre-Order Updates

We keep you informed throughout the pre-order process:

  • ✅ Order confirmation email (immediately after purchase)
  • ✅ Weekly update emails leading up to your batch ship date
  • ✅ Shipping notification with tracking (on ship date)

Pre-Order Delays

If your pre-order batch is delayed beyond the stated ship date:

  • You'll receive immediate email notification with the new ship date
  • You'll be offered compensation (discount or bonus) for the inconvenience

📍 ORDER TRACKING

Once your order ships (whether standard or pre-order), you'll receive:

✉️ Confirmation email with your tracking number
🔗 Tracking link to monitor your package in real-time
📱 Updates as your package moves through the delivery network

Track your order anytime by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting your carrier's website and entering your tracking number

Note: Tracking information may take 24-48 hours to become active after your shipment.

🏠 SHIPPING ADDRESS

Please double-check your shipping address at checkout.

We cannot be held responsible for delays or undelivered orders due to incorrect, incomplete, or invalid addresses provided by the customer.

If you need to update your shipping address:

  • Before shipping: Contact us immediately at support@remenal.com
  • After shipping: Unfortunately, we cannot change the address once the package is in transit

🌐 INTERNATIONAL ORDERS & CUSTOMS

Customs Duties & Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes (VAT, GST, etc.)

These charges are determined by your country's regulations and are the responsibility of the customer. We have no control over these fees and cannot predict their amount.

Customs Clearance

Packages must clear customs in your country before final delivery. This process can add 2-5 business days to your delivery time, depending on your local customs office.

📞 SHIPPING QUESTIONS?

If you have questions about your order's shipping status or need assistance, we're here to help:

📧 Email: support@remenal.com
💬 Contact Form: [ Contact Us ]
⏰ Response Time: Within 24-48 hours

When contacting us, please include:

  • Your order number
  • Your question or concern
  • Your tracking number (if available)

🚨 DELIVERY ISSUES

Package Not Arriving?

If your tracking shows "delivered" but you haven't received your package:

  1. Check with neighbors or building management
  2. Verify the delivery address on your order confirmation
  3. Wait 24 hours (sometimes carriers mark as "delivered" prematurely)
  4. Contact us at support@remenal.com with your order number and tracking details

We'll work with the carrier to investigate and resolve the issue.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

  • Contact us immediately with photos (if damaged)
  • We'll file a claim with the carrier
  • We'll send a replacement or issue a full refund (your choice)

📋 SHIPPING RESTRICTIONS

We currently ship to most countries worldwide. However, we cannot ship to:

  • P.O. boxes (must be a physical address)
  • Military APO/FPO addresses (contact us for alternatives)
  • Countries with current shipping embargoes or restrictions

If you're unsure whether we ship to your location, contact us before placing your order.

🎁 PEACE OF MIND SHIPPING

Every shipment is: ✓ Carefully packaged to prevent damage
✓ Fully insured during transit
✓ Tracked from our facility to your door

Thank you for choosing Remenal. We're excited to get your PulseBlade to you!